Emotional Intelligence

Overview

Increase your chances of success.

This self-study online course is part of the Human Intelligence Series.

Everyone gets emotional. But, in the workplace emotional outbursts are frowned upon and can leave a negative impact.

This self-study course covers emotional intelligence (EQ or EI) and considers how emotions manifest in the workplace.

You'll learn competencies and strategies to identify and manage your own emotions and the emotions of others, greatly increasing your chances of personal and professional success.

Highlights

Key Topics

• Emotional intelligence
• EQ vs IQ

Prerequisites

None

Objectives

Learning Outcomes

• Recall the definition of Emotional Intelligence (EI).
• Distinguish between EQ and IQ (or EI and IQ).
• Recall how emotional intelligence manifests in the workplace.
• Recognize the emotional intelligence competencies.
• Identify strategies to respond to emotional outbursts in others.