MBAexpress: Excellent Customer Service - V 2.0

Overview

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.

This course has been developed by the Business Learning Institute. The Business Learning Institute, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org.

Highlights

Key Topics

• Internal vs External Customer Service
• Servicing Customers Well
• Customer Needs & Wants

Prerequisites

None

Designed For

Who Will Benefit

• CPAs, corporate finance teams, business leaders and other financial professionals.

Objectives

Learning Outcomes

• This course will prepare you to:
• Define excellent customer service
• Identify skills needed for excellent customer service
• Describe how best to serve your external customers
• Describe how best to serve your internal customers -your boss, departments, and your employees