Surgent's Professional Email Writing Basics

Available Anytime

Location: Online

1Credits

Behavioral

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FICPA Members

~~$49.00 Regular Price~~

Nonmembers

$64.00 Regular Price

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	Name	Email	Firm Office

Product Code: SU24-WPEE-SSWC

Level: Basic

Vendor: Surgent

Field of Study: Communications and Marketing

Overview:

Written business communication provides a structured, documented, and efficient way to convey information, make decisions and collaborate across various business functions. It ensures clarity, consistency, and professionalism in all interactions. Well-crafted e-mails reflect positively on your executive presence. Mastery can enhance your reputation and credibility as well as lead to opportunities for career advancement. In this course, you will learn how to incorporate strategies to articulate your ideas, instructions, and messages with precision. This reduces the likelihood of misunderstandings, errors, and confusion and provides a framework for your business success.

Objectives:

Recognize and identify habits that elevate every message
Understand rules of email etiquette to enhance professionalism
Know how to identify desired outcomes to match content and method of communication

Major Topics:

Create clear and concise email communication and utilize protocols that support and enhance your professionalism
Best practices for excellent email etiquette
Types of subject lines to avoid
Subject line structure for maximum impact
Creating effective greetings and sign offs
When and how to use cc/bcc fields to avoid conflict and enhance connection
Elevated “out of office reply” messages
How to best convey the proper tone
Avoiding common pitfalls
How to handle misunderstandings and mishaps
Examination of when to use text, instant messaging, or phone call instead of email
Synthesizing ideas and using efficient methods of writing
Creating concise email strings

Designed For:

Anyone in the accounting or financial service professions who seeks to gain a better understanding of strategies to improve written communication in business.

Prerequisite:

General familiarity with business principles

Additional Info:

You will receive an email from info@surgent.com with instructions on how to log onto your course shortly. If you do not receive the email within the hour, please check your spam filter.

For technical support, registration questions or other customer service-related inquiries, please call (800) 778-7436 or email info@surgent.com. Phones are staffed from 8:30 a.m. to 5:00 p.m. Eastern Time, Monday through Thursday, and 8:30 a.m. to 4:00 p.m. Eastern Time on Friday.