ProActive Response Group De-Escalation Training
Friday, June 28, 2024
Webcast or Webinar, Online
12:00PM - 12:53PM (opens at 11:30AM) EST
1.2Credits
Behavioral
Registration is Closed
Online registration for this course is now closed. Please contact the Member Service Center at (800) 342-3197 if you wish to inquire about registering.
Members
$39.00 Regular Price
Non-Members
$59.00 Regular Price
Course Type: Webcast
Course Code: 24/AC600620
Level: Basic
Vendor: ACPEN
Field of Study: Personnel/HR
Overview:
In today's workplace, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills, others may become heated and, in some instances, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.
Objectives:
- Understanding De-Escalation
- Techniques to De-Escalate when violence is less likely
- Techniques to De-Escalate when Initiator is Volatile or Un Predictable
Major Topics:
- Definition of De-Escalation
- Recognizing Anger
- Situational Awareness
- LOWLINE Technique
- MR EBS Technique
- Posturing
- Controlling the Environment
Major Topics:
- Definition of De-Escalation
- Recognizing Anger
- Situational Awareness
- LOWLINE Technique
- MR EBS Technique
- Posturing
- Controlling the Environment