Navigating Difficult Conversations with Clients

Friday, January 03, 2025
Webcast or Webinar, Online
9:00 AM - 10:07AM (opens at 8:30 AM) EST
1Credits
Behavioral

Registration is Open

Members
$39.00 Regular Price
Non-Members
$59.00 Regular Price

CPE PowerPass Users

Click the "Apply PowerPass" button to use your PowerPass for the applicable course below.
$20.00 Members / $28.00 Non-Members
Course Type: Webcast
Course Code: 24/AC716887
Level: Basic
Vendor: ACPEN
Field of Study: Communications and Marketing

Overview:

When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.

Objectives:

  • Understand the types of conflict and complaints that come your way and how to adjust your communication to each
  • Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise
  • Gain a three-step framework for helping you structure your messaging during almost any difficult situation

Major Topics:

  • Communication
  • Negotiation
  • Conflict
  • Persuasion
  • Management
  • Leadership
  • Customer Service

Major Topics:

  • Communication
  • Negotiation
  • Conflict
  • Persuasion
  • Management
  • Leadership
  • Customer Service

Designed For:

Business Professionals

Prerequisites:

None